Case Logs - Version 2.1

D3 Air - Sales

Form ID	Form Name	Staff Name	Submit Date/Time	New / Existing Customer	Date of Sales Captured	Payment Amount	Bank Approval Code	PNR	CC Payment Status	Ticket Issued Date	Ticket Purchase Amount	Ticket ID	Sabre OMR Value	Payment Amount in RM	Validation	Last Update
Form ID	Form Name	Staff Name	Submit Date/Time	New / Existing Customer	Date of Sales Captured	Payment Amount	Bank Approval Code	PNR	CC Payment Status	Ticket Issued Date	Ticket Purchase Amount	Ticket ID	Sabre OMR Value	Payment Amount in RM	Validation	Last Update

D3 - Social Media

Form ID	Form Name	Staff Name	Submit Date/Time	Case ID	Interaction Channel	Case Type	Language	Case Status	Action Details	Remarks	Validation	Last Update
Form ID	Form Name	Staff Name	Submit Date/Time	Case ID	Interaction Channel	Case Type	Language	Case Status	Action Details	Remarks	Validation	Last Update

D3 - Case Logger

Form ID	Form Name	Staff Name	Submit Date/Time	CRM Case ID	Interaction Channel	Request/Inquiry Type	Language	Member ID/Phone Number/etc.	Action Details	Status	Reason for Pending Cases	Date & Time Picked Up	Date & Time Responded to Customer	Date & Time Case Closed	Recap	Sales	Remarks	Validation	Last Update
Form ID	Form Name	Staff Name	Submit Date/Time	CRM Case ID	Interaction Channel	Request/Inquiry Type	Language	Member ID/Phone Number/etc.	Action Details	Status	Reason for Pending Cases	Date & Time Picked Up	Date & Time Responded to Customer	Date & Time Case Closed	Recap	Sales	Remarks	Validation	Last Update

D3 - Enrich

Form ID	Form Name	Staff Name	Submit Date/Time	Item Number	Interaction Channel	Case Type	Language	Member ID/Email Address	Action Details	Status	Next Action Required By	Date & Time Picked Up	Pending in Days	Date & Time Responded to Customer	Date & Time Resolved	Remarks	Interaction Type	Airlines	Flight Date	Flight Number	Retro Claim Eligibility	Retro Claim Ineligibility Reason	Retro Claim Status	Validation	Last Update
Form ID	Form Name	Staff Name	Submit Date/Time	Item Number	Interaction Channel	Case Type	Language	Member ID/Email Address	Action Details	Status	Next Action Required By	Date & Time Picked Up	Pending in Days	Date & Time Responded to Customer	Date & Time Resolved	Remarks	Interaction Type	Airlines	Flight Date	Flight Number	Retro Claim Eligibility	Retro Claim Ineligibility Reason	Retro Claim Status	Validation	Last Update

Aux Tracking Issues

Form ID	Form Name	Staff Name	Submit Date/Time	Date of Incident (Schedule Date)	Missing Time (From)	Missing Time (To)	Remarks/Reason	Validation	Last Update
Form ID	Form Name	Staff Name	Submit Date/Time	Date of Incident (Schedule Date)	Missing Time (From)	Missing Time (To)	Remarks/Reason	Validation	Last Update

Partners Retro Claim

Form ID	Form Name	Staff Name	Submit Date/Time	Enrich Number	Name	Ticket Number	Flight Number	Airlines	Origin	Destination	Class	Flight Date	Reject Reason	Comment From MH	Comment From Partners	Validation	Last Update
Form ID	Form Name	Staff Name	Submit Date/Time	Enrich Number	Name	Ticket Number	Flight Number	Airlines	Origin	Destination	Class	Flight Date	Reject Reason	Comment From MH	Comment From Partners	Validation	Last Update

Non Flight Retro Claim

Form ID	Form Name	Staff Name	Submit Date/Time	Enrich Number	Name	Non Flight Claim	Check In	Check Out	Confirmation Number	Member ID	Comment from Partner	Validation	Last Update
Form ID	Form Name	Staff Name	Submit Date/Time	Enrich Number	Name	Non Flight Claim	Check In	Check Out	Confirmation Number	Member ID	Comment from Partner	Validation	Last Update