| Validation |
Form ID |
Form Name |
Staff Name |
Submit Date/Time |
New / Existing Customer | Date of Sales Captured | Payment Amount | Bank Approval Code | PNR | CC Payment Status | Ticket Issued Date | Ticket Purchase Amount | Ticket ID | Sabre OMR Value | Payment Amount in RM |
| Validation |
Form ID |
Form Name |
Staff Name |
Submit Date/Time |
Case ID | Interaction Channel | Case Type | Language | Case Status | Action Details | Remarks |
| Validation |
Form ID |
Form Name |
Staff Name |
Submit Date/Time |
CRM Case ID | Interaction Channel | Request/Inquiry Type | Language | Member ID/Phone Number/etc. | Action Details | Status | Reason for Pending Cases | Date & Time Picked Up | Date & Time Responded to Customer | Date & Time Case Closed | Recap | Sales | Remarks |
| Validation |
Form ID |
Form Name |
Staff Name |
Submit Date/Time |
Item Number | Interaction Channel | Case Type | Language | Member ID/Email Address | Action Details | Status | Next Action Required By | Date & Time Picked Up | Pending in Days | Date & Time Responded to Customer | Date & Time Resolved | Remarks | Interaction Type | Airlines | Flight Date | Flight Number | Retro Claim Eligibility | Retro Claim Ineligibility Reason | Retro Claim Status |
| Validation |
Form ID |
Form Name |
Staff Name |
Submit Date/Time |
Date of Incident (Schedule Date) | Missing Time (From) | Missing Time (To) | Remarks/Reason |
| Validation |
Form ID |
Form Name |
Staff Name |
Submit Date/Time |
Enrich Number | Name | Ticket Number | Flight Number | Airlines | Origin | Destination | Class | Flight Date | Reject Reason | Comment From MH | Comment From Partners |
| Validation |
Form ID |
Form Name |
Staff Name |
Submit Date/Time |
Enrich Number | Name | Non Flight Claim | Check In | Check Out | Confirmation Number | Member ID | Comment from Partner |